Sizing & Pet Safety
Q: What size pet fits inside the Bonding Pouch?
The pouch is structurally engineered for small companions weighing up to 10–11 lbs (5 kg). It is ideal for puppies, toy dog breeds (such as Chihuahuas, Yorkies, Pomeranians, Toy Poodles, and Malteses), and indoor cats or kittens. It is strictly not designed for medium or large breeds.
Q: How do I choose the right hoodie size for myself?
Our hoodies feature a standard US unisex relaxed fit. If you fall between sizes, prefer an extra cozy slouchy fit, or plan to layer thicker clothing underneath, we strongly recommend sizing up by one size to ensure ample breathing room for both you and your companion.
Q: Is the pouch safe and supportive for my pet’s spine?
Yes. The pouch features heavy-duty reinforced bottom stitching designed to distribute your pet’s weight evenly across your torso without pulling on your neck. For optimal ergonomic support, we recommend resting one hand beneath the pouch base when walking, and always ensuring your pet's head and airway remain unobstructed outside the rim.
Shipping & Tracking
Q: How long does shipping take within the United States?
All orders are packaged and transferred to our carrier within 24 to 48 business hours. Standard Insured Tracked Shipping to any address in the contiguous US typically takes 7 to 12 business days.
Q: How do I track my order?
As soon as your parcel is dispatched, you will receive an automated shipping confirmation email containing your live tracking number. Tracking updates typically appear within 48–72 hours on our on-site Track Your Order page or directly via the carrier portal.
Q: What should I do if tracking says "Delivered" but I can't find my package?
First, check around porch drop spots, package lockers, mailbox clusters, or with household members and neighbors. If you still cannot locate it, email snugcove@gmail.com within 5 business days of the delivery scan. Our team will verify carrier GPS delivery coordinates with the postal service to assist you immediately.
Care, Materials & Washing
Q: How do I wash and care for my hoodie?
Turn the garment inside out and machine wash on a gentle cycle with cold water. Tumble dry on low heat or hang dry to maintain the cloud-like softness of our thermal micro-sherpa. Do not bleach or iron.
Q: Does the sherpa fleece shed on leggings or clothes?
No. We utilize a high-density, tightly knit thermal cloud-sherpa specifically engineered to prevent shedding, pilling, or transferring lint onto dark pants and leggings.
Orders, Returns & Guarantee
Q: Can I return or exchange my hoodie for a different size?
Due to strict animal biosecurity, pet hygiene regulations, and allergy prevention standards, all sales are final. We cannot restock or exchange apparel that may have been exposed to external pet fur, saliva, or dander. This ensures every customer receives a brand-new, sterile hoodie. Please review our Size & Fit Guide carefully before placing an order.
Q: What if my item arrives damaged or defective?
Every order is protected by our 30-Day Quality Guarantee. If your hoodie arrives damaged in transit or with a manufacturing defect, email snugcove@gmail.com within 30 days of delivery with photos of the issue, and we will immediately dispatch a free complimentary replacement.