Refund policy

30-Day Quality & Replacement Guarantee

At SnugCove, every piece is inspected for safety, seam integrity, and comfort before dispatch. We stand 100% behind the craftsmanship of our products with our 30-Day Quality Guarantee.

Strict Pet Hygiene & Safety Policy (All Sales Final)

Due to strict biosecurity, sanitary regulations, and pet health safety standards:

  • No Returns or Exchanges for Sizing: Because our garments come into direct contact with pet fur, dander, and saliva, we cannot restock, accept returns, or process size exchanges on any item once delivered. This ensures that every customer receives a brand-new, sterile hoodie that has never been exposed to external animal allergens or pathogens.

  • No Returns for Personal Preference: We do not accept returns or refunds for change of mind, color preference, or ordering errors.

Please carefully inspect our interactive Size & Fit Guide prior to placing your order to ensure the ideal fit for you and your companion.

Damaged, Defective, or Incorrect Deliveries

If your item arrives physically damaged in transit or features a structural manufacturing defect (such as broken stitching, faulty zippers, or tears), we will gladly send a free complimentary replacement at zero cost to you.

Criteria for Replacement Coverage:

  • The claim is submitted within 30 days of the delivery date shown on your tracking number.

  • The defect or transit damage makes the hoodie unsafe or unusable.

  • Normal wear-and-tear, pet chewing, or damage caused by forcing an overweight pet (exceeding our 11 lb limit) into the pouch is not covered.

How to Request a Free Replacement

If your order arrived damaged, follow these steps to expedite your case:

  1. Email Support: Contact us at snugcove@gmail.com with the subject line REPLACEMENT REQUEST - [Your Order #].

  2. Provide Documentation: Include clear, well-lit photos or a short video demonstrating:

    • The damaged/defective area of the item.

    • The packaging and the shipping label visible on the parcel.

  3. Instant Resolution: Our team will review your photos within 24 business hours. Once verified, a new replacement item will be dispatched immediately with priority tracking at no extra charge.